Frequently asked questions.

Silver Creek Solutions LLC is the parent company of Silver Creek Warranty and Silver Creek Hub. We operate three lines of business: energy sales, auto and home warranty sales, and reinsurance programs. Our own team handles customer care, enrollment and payment operations.

It means we take responsibility for moving a matter from the first contact to a resolution. For a customer, that is one team that answers the phone and sees the issue through. For a partner, it is clean intake, accurate enrollment, timely remittance and reporting you can rely on. It has nothing to do with liquids or gas. It describes how we handle problems.

They are brands that we own and operate. Silver Creek Warranty is built around vehicle protection plans. Silver Creek Hub covers home protection plans, and a second Silver Creek Hub site brings auto and home plans together in one place. Each website has a single purpose, and all of them are supported by the same team.

We are a U.S. company and we serve customers and partners in the United States. Availability of any particular plan or supplier depends on the state and on the administrator or supplier involved.

We help commercial and residential customers review their energy options and move to a supplier and structure that fits how they use power. That includes explaining offers in plain language, handling enrollment, and staying available as the account develops.

Every plan is issued and administered by an established plan administrator. Silver Creek handles the customer side: explaining the coverage, matching the customer with a plan, enrolling them correctly, and supporting them after the sale. Claims are handled under the terms of the plan and through the administrator.

Reinsurance is a way for the organizations that carry risk to share it with others. We build and support reinsurance programs alongside our administrator partners, with the goal of having risk sit with the parties best placed to carry it. The details of any program depend on the partners and the structure involved.

Our focus today is energy, protection plans and reinsurance. Over time we expect to extend into related coverage and services, working with licensed partners wherever a license is required.

We talk with plan administrators, carriers and reinsurers, energy suppliers, lead and marketing companies, and sales organizations. If your work touches how customers are protected, supplied or served, we would like to hear about it.

Use the form on our contact page and tell us briefly who you are and what you are working on. A member of our team will read it and reply by email or phone.

We aim to respond within a few business days. If your matter is time sensitive, say so in your message and include a phone number.

No. Sending an inquiry costs nothing and does not commit either side to anything.

Clear contract terms, fair and prompt claims handling, sound financial backing, and a record of treating customers well. We expect partners to follow the rules that apply to them. We hold ourselves to the same standard.

Please visit Silver Creek Warranty or Silver Creek Hub, or call our client care line at (832) 803-7363. Our team can answer questions about your enrollment and point you to the right place for anything handled by your plan administrator.

Quotes are available on our brand websites. Silver Creek Warranty is the place for vehicle plans, and Silver Creek Hub is the place for home plans. The second Silver Creek Hub site lets you look at auto and home plans together.

Your plan documents name the claims contact for your administrator, and our client care team can help you find it and get started.

We follow the federal and state rules that apply to telephone and electronic marketing, including do-not-call requirements, and we expect the partners we work with to do the same.

The details you enter on our contact form are used to respond to your inquiry and are delivered to our team by email. We do not sell them. Our privacy page explains more.